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Shipping, Refunds & Returns

Shipping Policy

SHIPPING RATES:

 

Standard postage on all parcels is $12.00 AUD

We are open 24/7 for Online Orders

 

HOW LONG WILL DELIVERY TAKE?

All Orders are processed and dispatched within 3-5 business days unless there are extraordinary circumstances where this time may be slightly longer or where this falls on a public holiday.

 

Depending on the delivery destination, delivery via Australia Post will take between 3-7 business days for Standard Postage within Australia and 2-5 business days for express postage.

 

Overseas deliveries $30 AUD

 

Please note that these are delivery estimates provided by Australia Post. Processing time may be longer in peak periods.

 

HOW CAN I TRACK MY ORDER?

 

After your order has been dispatched, you will receive an email with all the tracking details.

You can track the status of your parcel at www.auspost.com.au.

 

 

DO YOU DELIVER TO MY COUNTRY?

At present, Cover Up ships worldwide.

Refunds & Returns

Please follow the onscreen prompts to place an order. Each order is an offer by you to buy the goods specified in the order (the Goods) subject to these Terms. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate. After you place your order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 3.4

Our acceptance of your order takes place when we send an email to you to accept it (Order Confirmation), at which point and on which date (Commencement Date) the Contract between you and us will come into existence. The Contract will relate only to those Goods confirmed in the Order Confirmation, sent via email. If we are unable to supply you with the Goods for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount.

You may cancel the Contract if you notify us as set out in clause 4.2 within two days of your receipt of the Order Confirmation. You cannot cancel the Contract after this period of time. Where refunds apply, this payment will be made within a reasonable period of time.
 

To cancel the Contract, you must notify us by way of email within 24 hours of ordering the Goods, via hello@cover-up.com.au.

If you cancel the Contract, we will refund you in full for the price you paid for the Goods, by the method you used for payment. Refunds outside of the notice period of 24 hours will be entirely at our sole discretion. 

Once the Goods are received, in the unlikely event that a product is faulty or damaged in transit simply follow the steps below so any problems can be handled promptly by our team
 

Cancelling your order and obtaining a refund.

All goods must be inspected within 24 hours of delivery. Any claims for damage or quality issues must be raised during this time, claims will not be accepted beyond 24 hours of the goods being delivered.

Notification of any defect or damage must be provided to us within 24 hours of receipt of the Goods. That notification must include details of the nature of the quality issue, flaw or damage to the goods and include digital photographic evidence. Claims will not be accepted beyond 24 hours of the goods being delivered


Notification to Cover Up must be made in writing by email to hello@cover-up.com.au please write RETURN into the email subject field.


Any returns due to faults or damage must be made utilising our approved carriers and transport companies. Goods will only be accepted if returned in their original packaging.

Provided the returns process is followed, we will at our discretion either refund the purchase price in full or replace the Goods as soon as is reasonably possible.


The cost of returning the goods must be paid by you.

We implore that you choose your items carefully as Goods may not be returned due to a “change of mind”, we do not issue refunds or exchanges. We provide photos, detailed descriptions and measurements for each item so that you can make an informed decision about whether you would like to purchase the product. We strongly suggest that you measure the area in which the item is to be placed to ensure that it fits.  Only faulty or damaged goods may be returned and are subject to authorisation at our discretion. 



We will not accept returns nor any liability for repair, exchange or refund in respect of defects or damage caused in whole or in part by misuse, abuse, neglect, accident or failure to follow product warning or care information. 

If you have purchased the Goods using a Third Party Payment Provider, and that provider offers a return shipping cost option, the terms and conditions relating to that shall apply, except in circumstances where those terms are inconsistent with these terms.

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